Caseworker - Bilingual - French
CanadaFull-TimeMiddle
Salary41,800 - 64,350 CAD per year
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Job Details
- Languages
- French and English
- Experience
- 1+ year of experience preferred
- Required Skills
- Microsoft ExcelCustomer serviceMicrosoft OfficeData entry
Requirements
- 1+ year of experience in customer service, call center, healthcare support, or pharmaceutical environment preferred
- Post-secondary education in business, administration, healthcare, or related field (or equivalent experience)
- Bilingual proficiency in French and English
- Strong multitasking abilities with excellent attention to detail and organizational skills
- Comfortable handling high-volume inbound and outbound calls in a structured environment
- Strong problem-solving skills with the ability to manage sensitive or complex situations
- Familiarity with Microsoft Office tools (Word, Excel, Outlook)
- Strong interpersonal and communication skills, both written and verbal
- Ability to work independently while following strict processes and compliance requirements
- Experience in pharmaceutical or healthcare-related environments is considered an asset
Responsibilities
- Manage assigned patient support cases and programs from initiation through resolution, ensuring adherence to established protocols
- Provide telephone-based support to patients, healthcare professionals, and funding agencies regarding access, reimbursement, and program navigation
- Conduct outbound and inbound calls as part of structured patient support and pharmaceutical assistance programs
- Document all case activities accurately in program-specific databases and systems
- Monitor patient progress, including therapy adherence, treatment disruptions, discontinuations, and adverse event reporting
- Liaise with healthcare providers and internal teams to ensure continuity of care and compliance with program requirements
- Participate in training sessions and ongoing development related to pharmaceutical programs and processes
- Support onboarding and mentoring of new caseworkers through shadowing and call monitoring when required
- Communicate effectively with managers and team members regarding case status and coverage during absences
- Contribute feedback to improve processes, workflows, and system efficiency
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