Caseworker
New
Remote work opportunity within Canada.Full-TimeJunior
Salary39,552 - 66,847 CAD per year
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Job Details
- Experience
- 2+ years of experience
- Required Skills
- Customer serviceDocumentationCRM
Requirements
- High school diploma, GED, or equivalent experience.
- 2+ years of experience in reimbursement support, patient services, healthcare support, customer operations, case coordination, claims support, or a related field.
- Strong verbal and written communication skills.
- Excellent organizational skills and ability to manage multiple cases, priorities, and deadlines.
- Strong attention to detail with the ability to maintain accurate records.
- Ability to handle confidential and sensitive patient information responsibly.
- Strong problem-solving skills and the ability to identify issues.
- Comfortable using databases, customer relationship management systems, and digital tools for documentation and case tracking.
Responsibilities
- Manage assigned patient cases and projects while following established operational processes and service standards.
- Provide telephone support to patients, healthcare professionals, and funding organizations regarding access, reimbursement, compliance, and support programs.
- Conduct outbound calls to patients and stakeholders to provide follow-up, collect information, and support ongoing case management activities.
- Maintain accurate case documentation within program databases, ensuring all activities and interactions are properly recorded.
- Support patient monitoring activities, including data collection, therapy follow-up, treatment disruption tracking, and compliance monitoring.
- Coordinate with healthcare providers and relevant stakeholders to ensure effective case resolution and continuity of support.
- Follow case management protocols related to adverse event reporting and escalate information to appropriate teams when required.
- Participate in healthcare-related research initiatives involving patients, physicians, pharmacists, and other healthcare professionals.
- Provide feedback on processes, databases, workflows, and operational improvements.
- Assist with onboarding and training activities for new team members through shadowing, coaching, and call monitoring.
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