Product Support Engineer
New
AcuityMD is committed to supporting full-remote flexibility for employees in the US.Full-TimeMiddle
SalaryUSD 130000 - 180000 / year
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Job Details
- Experience
- 4+ years working in healthcare data products; 2+ year in roles that had customer facing interactions
- Required Skills
- SQLData AnalysisMicrosoft Excel
Requirements
- 4+ years working in healthcare data products.
- 2+ years in roles that had customer-facing interactions.
- Proficiency in SQL or adept in Excel analyses.
- Technical writing experience with the ability to explain complex concepts to non-technical stakeholders.
- Strong attention to detail and ability to tell stories using data.
- Bias towards action.
- Experience in product or collaborating with teams that build the product (Nice to have).
- AI evals background and experience establishing agentic quality frameworks (Nice to have).
Responsibilities
- Support our commercial teams so our customers are successful by answering the toughest data questions internally around what datasets mean, and the nuanced limitations of how to use them.
- Collaborate closely with our engineering team to build our AI data context layer with evals.
- Drive the design of evaluation frameworks to measure agent quality.
- Draft technical documentation to enable Sales, Customer Success, and Product teams to explain data meaning.
- Identify and define tooling requirements for data products to improve data explainability.
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