Client Success Lead
New
United StatesFull-TimeLead
SalaryUSA On Target Earnings (CA, WA, NY, NJ, CT) per year: $125,000 - $187,500; USA On Target Earnings (all other U.S. states) per year: $110,000 - $172,500
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Job Details
- Experience
- 5+ years of B2B client-facing experience
- Required Skills
- Data AnalysisSalesforceRelationship management
Requirements
- 5+ years of B2B client-facing experience, preferably in a high-tech environment.
- Experience negotiating and closing commercial contracts, including RFPs and renewals.
- Strong customer relationship management skills and ability to manage strategic accounts.
- Experience in managing cross-functional projects with high attention to detail.
- Strong written communication skills (e.g., proposals, memos, e-mails).
- Strong verbal communication and presentation skills.
- Excellent analytical abilities to review performance and report on program impact.
- Knowledge of consumer finance, integrated software solutions, and e-commerce preferred.
- Proficiency with Salesforce and BI tools.
Responsibilities
- Manage a portfolio of accounts across a variety of industries to foster long-term, strategic business relationships with merchant partners.
- Execute contract renewals, update pricing, and manage expansion opportunities.
- Deliver proactive client management strategies to drive incremental gross merchandise value (GMV) and revenue.
- Analyze merchant performance and recommend programs to increase product adoption, promote marketing best practices, and optimize financing programs.
- Manage merchant relationship health to ensure mutual value realization.
- Orchestrate cross-functional teams across Analytics, Credit, Technical, Marketing, and Product to improve the Affirm offering.
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