Solution Delivery Engineer
New
United States, EST or CSTFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- Project ManagementJiraRESTful APIsDocumentationSaaS
Requirements
- Bachelor’s degree or equivalent experience.
- 2+ years’ experience with complex customer implementations & system integration.
- Strong technical & project management acumen.
- Strong troubleshooting skills to analyze and resolve issues.
- Detail oriented with strong writing skills for creating clear documentation.
- Experience with Healthcare interoperability standards (e.g., X12, HL7, APIs).
- Knowledge of APIs, web services, and integration tools.
- Experience working with State Medicaid Agencies, MCO’s, and Homecare Providers.
- Experience in a SaaS environment.
- Experience with Jira or ticketing support systems.
Responsibilities
- Collaborate with Solution Architects, Product, & Engineering to deliver technical solutions to providers, payers, states, and partners.
- Design and deploy solutions in customer environments, ensuring they function correctly and meet performance standards.
- Conduct tests to ensure that the solution works as intended and troubleshoot any issues that arise.
- Create detailed documentation for the solutions, including user guides and technical specifications.
- Collaborate with cross-functional teams, including Sales, Implementation, CSM, Product, Engineering and Technical Customer Care to ensure successful delivery.
- Identify opportunities for process improvement to increase throughput and enhance quality.
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