Director, Strategic Engagement, Life Sciences
New
USFull-TimeDirector
Salary$150,000 – $190,000 USD range
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Job Details
- Experience
- 8+ years of experience in healthcare technology or customer-facing strategic roles
- Required Skills
- Project ManagementAccount ManagementCustomer Success
Requirements
- 8+ years of experience in healthcare technology or customer-facing strategic roles
- 4+ years of experience working with pharmaceutical, biotech, or life sciences organizations preferred
- Proven experience managing complex enterprise or high-value customer accounts with measurable business outcomes
- Demonstrated leadership experience managing and developing teams in a customer success, account management, or strategic services function
- Strong understanding of real-world data (RWD), real-world evidence (RWE), healthcare analytics, or related life sciences domains
- Experience working with CROs, healthcare systems, or other life sciences ecosystem stakeholders
- Strong program and project management skills with the ability to manage ambiguity and competing priorities
- Excellent communication and relationship-building skills across senior internal and external stakeholders
- Strategic thinker with the ability to connect customer needs with broader business and product opportunities
- Bachelor’s degree required or equivalent professional experience
Responsibilities
- Lead and develop a team of strategic engagement professionals while directly managing select high-value life sciences accounts
- Drive customer success outcomes including adoption, retention, satisfaction, renewal performance, and overall value realization
- Act as a strategic advisor to pharmaceutical and life sciences clients, aligning solutions with their clinical, operational, and research objectives
- Oversee complex, multi-stakeholder account programs ensuring effective execution, prioritization, and delivery against customer goals
- Translate customer insights and industry trends into actionable recommendations that inform product and commercial strategy
- Partner with cross-functional teams including product, sales, and operations to improve service delivery and expand customer value
- Identify opportunities to accelerate customer impact through improved data usage, analytics adoption, and workflow optimization
- Foster a customer-centric culture internally by sharing insights and best practices across teams
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