Analista de Implantação
New
BrazilFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementCRMCustomer SuccessSaaSPostmanGenerative AI
Requirements
- Experience in SaaS B2B onboarding, implementation, or customer success roles.
- Ability to understand business processes and translate them into software configurations.
- Strong organizational skills to manage multiple projects, deadlines, and SLAs.
- Understanding of customer engagement, retention, and churn dynamics.
- Strong analytical skills, including the ability to interpret data and customer cohorts to improve outcomes.
- Ability to design, adapt, and execute processes independently.
- Strong communication skills, with confidence in leading meetings and managing stakeholders under pressure.
- Ability to teach, engage, and support users with different levels of technical knowledge.
- Proactive, structured, and solution-oriented mindset.
- Knowledge of commercial segments such as distributors, manufacturers, or sales representative ecosystems is a plus.
- Experience using generative AI tools to improve productivity and workflows is a plus.
- Familiarity with API tools such as Postman is a plus.
Responsibilities
- Lead kickoff and onboarding meetings, understanding client operations and defining implementation scope and expectations.
- Act as a business consultant, translating customer needs into system configurations aligned with platform capabilities.
- Manage stakeholders across client teams, internal squads, and ERP/integration partners to ensure alignment and transparency.
- Monitor adoption metrics, activation, and usage indicators to ensure strong early engagement and time-to-value.
- Identify risks of disengagement or churn and proactively implement corrective action plans.
- Conduct training sessions to drive user confidence and platform adoption across different user profiles.
- Build and manage implementation timelines, ensuring delivery milestones are met.
- Maintain accurate and up-to-date records in CRM systems, documenting progress, risks, and decisions.
- Collaborate with internal teams to improve implementation playbooks, processes, and efficiency.
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