Manager, RTM Operations- Physical Therapy
New
REMOTEFull-TimeManager
Salary85,000 - 99,000 USD per year
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Job Details
- Experience
- Minimum of 3 years of management experience
- Required Skills
- Data AnalysisProcess improvement
Requirements
- Must be a Licensed Physical Therapist.
- Experience in outpatient, home-based, orthopedic, post-acute, or rehabilitation care settings.
- Minimum of 3 years of management experience in clinical operations, rehabilitation operations, care coordination, or a healthcare environment.
- Experience managing teams, workflows, and operational processes within a healthcare or clinical operations setting.
- Strong understanding of healthcare workflows, documentation requirements, patient follow-up processes, and compliance standards.
- Data-driven mindset with experience using dashboards, KPIs, and operational performance metrics.
- Excellent organizational, communication, follow-up, and problem-solving skills.
- Ability to thrive in a fast-paced environment while promoting structure, consistency, accountability, and operational excellence.
Responsibilities
- Lead the day-to-day operations of Luna's RTM Care Navigation team.
- Manage, coach, and develop RTM Care Navigation employees and contractors, including hiring support, onboarding, training, scheduling, and performance management.
- Establish team responsibilities, coverage expectations, quality standards, and operational accountability.
- Manage and continuously improve RTM workflows supporting patient engagement, follow-up, monitoring, documentation, data capture, and escalation pathways.
- Ensure operational processes align with RTM program standards, CPT requirements, and internal billing expectations.
- Translate clinical, documentation, and billing requirements into standardized workflows and operating procedures.
- Monitor workflow adherence and identify operational risks affecting patient experience, billing readiness, clinical follow-up, and program performance.
- Track, analyze, and report on RTM operational KPIs, productivity, patient engagement, adherence, and program performance metrics.
- Partner with Clinical, Concierge, Billing, Product, and Data teams to support effective RTM operations and operational reporting.
- Support workflow optimization, SOP development, audit readiness, operational maintenance, issue resolution, and continuous process improvement initiatives.
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