Technical Support Analyst
New
ManilaFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- CybersecurityRESTful APIsLinuxTechnical support
Requirements
- Experience in investigating and replicating technical issues in a customer-facing role.
- Experience managing various AI models.
- Comprehension of working across tiered support systems.
- Linux command line proficiency is essential.
- Experience identifying and verifying cybersecurity risks.
- Strong understanding of IT tools and standards: Nmap, Curl, HTTP/HTTPS, DNS, SSL/TLS, and Email Security.
- Experience with n8n and API integrations.
- Critical thinking skills to investigate and resolve complex problems.
- Excellent verbal and written communication skills.
- Ability to work collaboratively and asynchronously across multiple teams and regions.
Responsibilities
- Provide technical support and world-class enterprise service to the global UpGuard community and internal staff.
- Manage technical inquiries, including cross-departmental escalations with security committees and engineering teams.
- Develop, maintain, and update internal and external knowledge base content.
- Upskill and educate users on maximizing success within the platform.
- Analyze, investigate, and explain remediation steps for risks identified via the platform.
- Advocate on behalf of users to the product team to implement feature improvements.
- Create and innovate using AI and cutting-edge technologies to support service delivery.
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