Senior Client Success Partner - Inpatient
New
Q
QventusHealthcare Technology
Remote, United StatesFull-TimeSenior
Salary$140,000 — $160,000 USD
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementData AnalysisAnalytical SkillsAccount ManagementChange ManagementSaaS
Requirements
- 5+ years of professional experience at a leading healthcare consulting firm or in a professional services role at a workflow-oriented SaaS company.
- Proven experience in project management for complex implementations in the provider-side healthcare setting.
- Deep knowledge of provider-side hospital operations.
- Strong quantitative and analytical skills.
- Ability to travel up to 25-35% nationwide.
- Bonus: Experience in business development, sales, or account management/growth.
- Bonus: Knowledge of acute care patient flow processes, challenges, and solutions.
- Bonus: Change management experience.
- Bonus: Experience working with product managers, engineers, and technical teams.
Responsibilities
- Serve as the owner and accountable team member for assigned accounts with limited oversight.
- Lead complex engagements with matrixed technical and operational teams.
- Articulate value proposition and establish clearly defined business outcomes for customers.
- Build quarterly success plans with identified cross-functional objectives, timelines, risks, and metrics.
- Drive engagement with the platform across customers by executing action-oriented plans.
- Leverage functional expertise to sustain buy-in from users and executives regarding workflows and adoption.
- Identify new workflows and expansion opportunities to drive value for the customer and Qventus.
- Manage customer relationships from executive teams to front-line leadership.
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