Senior Client Success Manager - Insurance Solutions

New

JobgetherProperty insurance

Based in United StatesFull-TimeManager

Salary not disclosed

Apply NowOpens the employer's application page

Job Details

Experience: 3+ years of experience in Client Success, account management, consulting, or within the property and casualty (P&C) insurance ecosystem.
Required Skills: Business AnalysisAccount ManagementClient relationship managementCross-functional collaboration

Have 3+ years of experience in Client Success, account management, consulting, or within the property and casualty (P&C) insurance ecosystem.
Bring strong client-facing communication skills and an interest in building long-term professional relationships.
Be able to understand client challenges, ask thoughtful questions, and develop an understanding of business needs.
Use analytical thinking to interpret usage data, trends, and client health indicators.
Have strong organizational and time-management skills to manage multiple clients, priorities, and follow-ups.
Be curious about insurance workflows, analytics, technology, and AI-driven solutions.
Be willing and able to quickly learn insurance processes, industry concepts, and new products.
Be comfortable communicating with technical and business stakeholders.
Work effectively across cross-functional teams and coordinate internal resources around client needs.
Be interested in using AI tools to automate routine work and improve productivity.

Manage client relationships throughout the customer lifecycle, from onboarding and implementation through ongoing engagement and renewal.
Build working relationships with underwriters, analysts, product stakeholders, and other client contacts.
Drive product adoption and workflow integration, helping clients incorporate solutions into day-to-day processes.
Conduct regular client touchpoints, manage follow-ups, and progress client priorities and action items.
Support business reviews by connecting product usage, adoption, and outcomes to client objectives.
Monitor usage trends and client health indicators to identify where clients are achieving value and where they need support.
Translate client goals and challenges into measurable outcomes and demonstrate the business value of the solutions.
Gather and communicate client feedback, needs, and challenges to internal teams.
Partner with Product, Risk Analytics, Data Science, Support, Marketing, and other teams to deliver the client experience.
Identify opportunities for deeper product adoption, expanded usage, and account growth.

View Full Description & ApplyYou'll be redirected to the employer's site