Client Onboarding & Support Specialist
New
D
Deep End Talent StrategiesEye Care Diagnostics
United States, CST or PSTFull-TimeMiddle
Salary$60,000 – $70,000 (base salary + quarterly performance commissions)
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Job Details
- Experience
- 2–3 years
- Required Skills
- SalesforceTrainingCustomer supportHubSpotZendesk
Requirements
- 2–3 years of experience in onboarding, training, or customer support
- Experience in the eyecare industry (optometry or ophthalmology) strongly preferred
- Excellent communication and presentation skills
- Tech-savvy with ability to manage multiple projects simultaneously
- Experience with CRM tools such as Salesforce or HubSpot
- Willingness to travel 50-75% of the time
- Ability to work CST or PST hours consistently
Responsibilities
- Lead virtual onboarding sessions and product trainings for new customers
- Serve as the primary point of contact for support tickets, troubleshooting, and technical questions
- Partner closely with Account Management to ensure customers achieve full 'healthy' status after onboarding
- Document and track customer interactions in our CRM (Salesforce/HubSpot)
- Identify and escalate recurring product or workflow issues to the Product and Engineering teams
- Support conference and on-site training events as needed (50-75% travel required)
- Contribute to internal documentation, training materials, and support processes to improve team efficiency
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