Sr. Customer Success Manager
New
This position is available either in-office or remote, as applicable, at the following locations: Arizona - Remote, Arkansas - Remote, California - Remote, Connecticut - Remote, Florida - Remote, Georgia - Remote, Idaho - Remote, Illinois - Remote, Maryland - Remote, Massachusetts - Remote, Michigan - Remote, Minnesota - Remote, Missouri - Remote, Montana - Remote, Nevada - Remote, New Hampshire - Remote, New Jersey - Remote, New York - Remote, North Carolina - Remote, Ohio - Remote, Oregon - Remote, Pennsylvania - Remote, Tennessee - Remote, Texas - Remote, Utah - Remote, Virginia - Remote, Washington - Remote, Washington - Seattle, Washington, D.C. - Remote, Wisconsin - RemoteFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 2+ years owning complex enterprises and 5+ years in a customer facing role
- Required Skills
- Project ManagementAccount ManagementStakeholder managementCustomer Success
Requirements
- 5+ years in a customer facing role.
- 2+ years owning complex enterprises.
- Proven ability to consult with customers at all levels of seniority to understand business goals.
- Strong background in project management and organizing complex customer engagements.
- Excellent communication skills (verbal, written, presentations).
- Ability to synthesize and summarize complex problems for an executive audience.
- Strong collaboration skills to influence and gain alignment across stakeholders.
- Ability to thrive in ambiguous situations and create structure.
- Strong intuition for business and ability to evangelize products.
- Technical aptitude to learn sophisticated platforms and communicate technical concepts.
Responsibilities
- Serve as the face and voice of Highspot to customers and own those customer relationships internally.
- Understand customer needs and help business leaders expand engagement and value.
- Manage relationships with solution owners to drive product usage and engagement.
- Multi-thread across stakeholder groups to accomplish goals and build replacement relationships when turnover occurs.
- Collaborate with customers to develop mutual value plans and manage renewal risks.
- Partner with deployment consultants, technical account managers, and support to optimize implementations.
- Drive product adoption and promote customer satisfaction and advocacy.
- Identify and pass expansion opportunities to the Account Management team.
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