Business Process Consultant, Hardware Asset Management (HAM)
New
Gurugram, HaryanaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years of experience in Hardware Asset Management, IT Asset Management, inventory management, or related asset lifecycle functions.
- Required Skills
- Data AnalysisMicrosoft ExcelServiceNow
Requirements
- 3+ years of experience in Hardware Asset Management, IT Asset Management, inventory management, or related asset lifecycle functions.
- 2+ years of hands-on experience working with ServiceNow, preferably within HAM, CMDB, or ITAM modules.
- Experience managing enterprise hardware assets across the full lifecycle.
- Understanding hardware asset lifecycle processes, including receiving, stockroom operations, inventory control, assignment, reclamation, and retirement.
- Experience reviewing hardware contracts, lease agreements, maintenance terms, and warranty records.
- Experience gathering business requirements and supporting process improvement initiatives.
- Proficiency with Microsoft Excel and reporting tools.
- Business Process Consulting (BPC) experience, including process discovery, workshop facilitation, or business process documentation.
- ServiceNow Certified System Administrator (CSA) certification.
- Certified Implementation Specialist - Hardware Asset Management (CIS-HAM) or IAITAM/CHAMP certifications.
- ITIL Foundation or higher certification.
Responsibilities
- Manage and maintain hardware asset records for enterprise asset classes including end-user computing devices, mobile devices, peripherals, network equipment, and data center hardware.
- Track hardware assets throughout the lifecycle, including request, procurement, receiving, deployment, transfer, refresh, return, and disposal.
- Utilize ServiceNow HAM to manage hardware lifecycle activities, including asset intake, inventory management, refresh planning, reclamation, and disposal workflows.
- Analyze hardware inventory, asset utilization, and lifecycle data to identify control gaps, process inefficiencies, and cost optimization opportunities.
- Collaborate with stakeholders to document current-state and future-state business processes related to hardware asset lifecycle management.
- Develop reporting, dashboards, and KPIs related to hardware inventory, asset age, refresh cycles, recovery, and cost optimization.
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