Client Services Manager
New
E
Eleve TalentDigital Marketing
WFA (Work From Anywhere)Full-TimeManager
Salary$95K - $125K
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Job Details
- Experience
- 6+ years of relevant experience in a customer facing role; 2+ years of digital agency experience; 1 - 3 years of leading high performing teams
- Required Skills
- Account ManagementMentorshipDigital MarketingProcess improvement
Requirements
- 6+ years of relevant experience in a customer facing role
- 2+ years of digital agency experience
- 1 - 3 years of leading high performing teams
- Experience in Multifamily, Senior Living, or Student Housing is a strong plus
- Ability to build and lead high-performing teams through mentorship, structure, and accountability
- Data-driven mindset with experience managing KPIs
- Strong problem-solving skills and ability to manage complex client dynamics
- Proficiency in designing scalable, efficient strategies
- Highly organized with strong attention to detail
- Commitment to leadership values including curiosity, humility, and authenticity
Responsibilities
- Lead, coach and develop a team of 6-8 account managers focused on delivering high-quality client service to enterprise and strategic accounts
- Foster a culture of accountability, collaboration, and continuous improvement through ongoing mentorship, coaching, regular 1:1s, and meaningful feedback
- Oversee team operations and manage to key performance metrics
- Partner cross-departmentally with internal teams to align account strategies and deliver performance excellence
- Lead quarterly department initiatives that advance operational efficiency, client outcomes, or service innovation
- Develop and implement scalable workflows and playbooks to enhance efficiency and ensure a consistent client experience across the department
- Build and maintain trusted relationships with corporate client contacts
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