Case Operations Coordinator

New
This role is open to candidates located in Argentina.Full-Time
Salary1,300 - 1,500 USD per month
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Job Details

Languages
Spanish and English fluency required.
Required Skills
Problem SolvingTime Management

Requirements

  • Fluency in Spanish and English.
  • Exceptional organizational skills and logistics management capabilities.
  • Strong communication and interpersonal skills.
  • Detail-oriented with the ability to manage multiple deadlines simultaneously.
  • Comfort and confidence making phone calls to clients and professional contacts.
  • Empathy and patience when working with clients in crisis situations.
  • Ability to work well under pressure and maintain accuracy.
  • Tech-forward mindset with the ability to learn new online systems and procedures.
  • Ability to perform at a high level with minimal supervision.
  • Strong follow-up skills and a proactive, problem-solving mindset.

Responsibilities

  • Coordinate with in-house and contractor attorneys to ensure full coverage for interviews and hearings.
  • Manage busy calendars and availability across multiple time zones.
  • Call clients in both English and Spanish to gather information, provide updates, and schedule appointments.
  • Prepare and submit attorney appearance forms to asylum offices and stakeholders under strict deadlines.
  • Serve as the primary liaison between clients and attorneys to ensure clear communication.
  • Maintain detailed tracking systems to monitor critical deadlines and submission requirements.
  • Proactively identify and resolve potential bottlenecks in case progression.
  • Perform various administrative tasks to support firm operations.
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1,300 - 1,500 USD per month
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