Rostering Specialist, District Success
New
K
Khan AcademyEducation Technology
Mountain View, CA / Remote (US Only), Remote-first culture - that caters to your time zoneContractMiddle
Salary77,600 - 87,300 USD per year
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Job Details
- Experience
- 2+ years experience in a customer onboarding or technical support role
- Required Skills
- Stakeholder managementTechnical support
Requirements
- 2+ years of experience in a customer onboarding or technical support role.
- 2+ years of rostering experience is preferred.
- Knowledge of K-12 users and stakeholders.
- Ability to understand how technology works at a deep level.
- Strong verbal and written communication skills.
- Proven cross-cultural competency skills and inclusive perspective.
- Excellent prioritization skills and follow-through.
- Ability to explain complex products or processes clearly.
- Enjoyment for building, documenting, and improving internal operational processes.
- Flexible and people-first attitude.
- Motivation by the Khan Academy mission.
Responsibilities
- Collaborate with district administrators and IT leaders to connect Khan Academy to school district student/teacher rosters.
- Conduct initial onboarding calls with district partners to gather information and explain the rostering process.
- Document rostering details for internal tracking and service delivery.
- Manage the technical setup of assigned district rosters with high attention to accuracy.
- Monitor new partner account activation and provide ongoing support.
- Communicate status updates to internal and external stakeholders.
- Assist internal team members with technical issues reported by district partners.
- Review daily roster syncs and verify large data changes with partners.
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