Mobile Device Support Specialist

New

Based in United StatesFull-TimeMiddle

Salary20 - 22 USD per hour

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Job Details

Experience in customer support, help desk, technical support, or user onboarding roles.
Strong ability to communicate technical concepts in a clear, simple, and empathetic manner.
High level of patience and empathy when supporting caregivers, older adults, or non-technical users.
Comfortable performing hands-on troubleshooting for mobile devices, tablets, or similar technologies.
Familiarity with device setup, application installation, and basic software configuration.
Strong attention to detail with the ability to manage documentation accurately across multiple systems.
Ability to quickly learn new tools, platforms, and support workflows in a fast-paced environment.

Lead caregiver onboarding sessions, guiding users through tablet setup, connectivity (Wi-Fi), and application usage via phone or video support.
Provide frontline technical support for tablets and mobile applications, including troubleshooting login issues, software updates, and device functionality.
Perform device resets, reconfigurations, and basic troubleshooting steps while following established protocols.
Escalate or coordinate device replacements when issues cannot be resolved within defined support guidelines.
Document all onboarding activities, technical issues, and resolutions accurately within internal systems.
Identify recurring technical problems and share insights with operations and technical teams to improve system performance and user experience.
Ensure caregivers understand device functionality and feel confident using their technology after onboarding sessions.

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