Sr. Portfolio Manager Compliance and Operational Excellence
New
Based in the United StatesFull-TimeSenior
Salary155,000 - 170,000 USD per year
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Job Details
- Experience
- 10+ years
- Required Skills
- SharePointRisk ManagementServiceNow
Requirements
- Bachelor’s degree in Business Administration, Systems Engineering, Quality Management, or a related discipline.
- 10+ years of experience managing Quality Management Systems (QMS), ideally within IT services and/or federal contracting environments.
- Strong experience conducting internal and external audits aligned with ISO standards and managing corrective action processes.
- Proven experience supporting CMMI Level 3 (or higher) appraisals and audit preparation activities.
- Deep understanding of compliance frameworks, risk management, and process improvement methodologies.
- Demonstrated ability to design and implement cross-functional operational processes in regulated environments.
- Proficiency with enterprise tools such as ServiceNow, SharePoint, Microsoft Office Suite, and Adobe Acrobat.
- Strong organizational and program management capabilities.
- Certifications such as ISO Lead Auditor, CMMI Associate, PMP, or Lean Six Sigma are strong advantages.
Responsibilities
- Lead and execute the internal audit program across the organization, ensuring compliance with ISO 9001, ISO 20000-1, CMMI, and other applicable standards.
- Identify nonconformities, oversee corrective and preventive action plans, and validate long-term effectiveness of implemented improvements.
- Prepare business units for external audits and certifications by assessing processes, identifying risks, and ensuring audit readiness.
- Coordinate management review activities, including KPI reporting, trend analysis, governance updates, and executive-level presentations.
- Manage audit findings lifecycle from identification through closure, ensuring sustainable resolution and compliance adherence.
- Develop and enhance quality, compliance, and operational processes to improve efficiency and reduce organizational risk exposure.
- Partner with senior stakeholders to align compliance initiatives with business strategy and operational priorities.
- Maintain governance repositories, ISO documentation libraries, and controlled process frameworks across systems such as ServiceNow and SharePoint.
- Deliver recommendations to leadership that strengthen governance, operational performance, and regulatory compliance.
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