Sr QA Analyst and Support Business Analyst
New
100% remote work within CanadaFull-TimeSenior
SalaryCompetitive compensation aligned with experience and responsibilities.
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Job Details
- Languages
- English
- Experience
- 5+ years of experience in software quality assurance, including at least 2 years in a senior QA role.
- Required Skills
- Business AnalysisRegression testingMicrosoft Excel
Requirements
- Bachelor’s degree in business administration, computer science, actuarial science, business analysis, or a related field.
- 5+ years of experience in software quality assurance, including at least 2 years in a senior QA role.
- Strong understanding of QA methodologies, test planning, test case design, and defect management in complex software environments.
- Experience working with enterprise SaaS platforms and exposure to multi-module systems (e.g., benefits, payroll, finance, or similar domains).
- Strong business analysis skills with the ability to interpret client needs and translate them into functional testing requirements.
- Excellent communication skills in English, with experience interacting with both technical teams and external clients.
- Proficiency in Microsoft Office tools, particularly Excel, and comfort working with modern enterprise technologies.
- Strong analytical mindset, attention to detail, and ability to manage multiple priorities in a deadline-driven environment.
- Customer-focused approach with strong ownership, accountability, and problem-solving abilities.
Responsibilities
- Define, execute, and maintain comprehensive test strategies and test plans, including the creation of detailed test cases, scenarios, and data sets for functional and regression testing.
- Collaborate with functional leads, developers, and business analysts to refine testing scope, assess change impacts, and ensure full coverage of requirements.
- Perform end-to-end quality assurance activities, including test execution, defect tracking, root cause analysis, and validation of fixes across complex systems.
- Participate in and support ongoing services activities, including managing client requests, ensuring proper assignment, and tracking timely resolution.
- Review and validate client-facing communications, reports, and documentation to ensure accuracy, consistency, and quality standards.
- Support go-live and post-production environments by troubleshooting issues, analyzing business requirements, and ensuring service continuity.
- Mentor junior QA resources, contribute to peer reviews, and support continuous improvement of QA methodologies and operational processes.
- Provide expertise on system functionality to internal teams and clients, ensuring alignment between business needs and technical solutions.
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