Analyste QA senior & Analyste d'affaires, support en production

New

CanadaFull-TimeSenior

Salary not disclosed

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Job Details

5+ years of experience in software QA, including at least 2 years in a senior-level role.
Degree in IT, business administration, actuarial science, mathematics, or a related field.
Strong understanding of QA methodologies, test planning, defect management, and software development lifecycles.
Experience collaborating with cross-functional teams including developers, analysts, and client stakeholders.
Ability to translate business requirements into structured test scenarios and actionable documentation.
Strong analytical, problem-solving, and synthesis skills.
Excellent communication skills in English (written and spoken).
Familiarity with SaaS platforms, Microsoft Office tools, and production support processes.
Experience in retirement plan administration, UI testing, or high-availability environments is an asset.

Designing, developing, and executing comprehensive test strategies, test plans, and test cases based on functional and technical requirements.
Collaborating with business analysts, developers, and stakeholders to define testing scope, validate requirements, and identify system impacts.
Executing manual and structured testing cycles, tracking defects, prioritizing issues, and ensuring resolution alignment with project timelines.
Contributing to production support by analyzing client requests, documenting business needs, and managing the full lifecycle of change requests.
Supporting root cause analysis, maintaining system documentation, and ensuring high-quality client communications.
Acting as a QA reference point by mentoring junior testers and contributing to continuous improvement of QA standards.
Participating in production stability efforts, client training, and occasional on-site or remote client support activities.

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