Channel Partner Success Manager
New
Based in United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Business DevelopmentData AnalysisSalesforceAccount ManagementRisk ManagementCRMCustomer Success
Requirements
- 5+ years of experience in Partner Success, Customer Success, Account Management, or similar roles within channel partner ecosystems.
- Proven experience managing renewal processes, recurring revenue retention, forecasting, and partner lifecycle management.
- Strong analytical and operational mindset with the ability to manage complex renewal pipelines and risk scenarios.
- Experience working in matrixed environments across Sales, Channel, Enablement, and Operations teams.
- Demonstrated ability to build trusted relationships with partner stakeholders and influence outcomes at multiple organizational levels.
- Strong proficiency with CRM systems such as Salesforce and experience leveraging data for decision-making and forecasting accuracy.
- Excellent communication, stakeholder management, and cross-functional collaboration skills.
- Structured, process-oriented operator with strong execution discipline and attention to detail.
- Strong understanding of partner-driven business models, retention strategies, and customer value realization principles.
Responsibilities
- Own and manage the end-to-end renewal lifecycle for partner-managed recurring revenue, ensuring high retention rates and predictable revenue outcomes.
- Lead renewal orchestration, including 120-day pre-renewal planning, forecasting, risk identification, and execution governance across stakeholders.
- Monitor partner health using structured scoring frameworks, adoption metrics, and usage data to proactively identify churn risk and implement mitigation strategies.
- Drive renewal governance processes and maintain alignment across Channel Account Managers and Partner Enablement Managers to ensure clear role separation and execution discipline.
- Act as a trusted advisor to partners by supporting adoption strategies, value realization planning, and long-term engagement to maximize customer outcomes.
- Manage escalation processes and coordinate internal resources to resolve renewal-related risks and ensure successful contract continuity.
- Maintain accurate forecasting and reporting within CRM systems to ensure visibility into renewal performance and risk exposure.
- Support structured QBRs and partner governance cadences to maintain alignment and reinforce accountability across the partner ecosystem.
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