Senior Cloud Support Engineer
New
USFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- AWSPythonBashGCPAzureLinuxNetworking
Requirements
- 5+ years of experience in Linux system administration (Ubuntu, Debian, CentOS, or RHEL).
- Experience with cloud/virtualized environments such as AWS, GCP, Azure, VMware, or OpenStack.
- Strong expertise in networking fundamentals, ideally at CCNA level or equivalent, including routing, switching, and firewall configuration.
- Hands-on experience with storage systems including SAN, NAS, and object storage technologies.
- Proven troubleshooting and diagnostic skills across distributed infrastructure environments.
- Scripting ability in Bash, Python, or similar languages for automation and operational support.
- Experience working directly with customers in a technical support or infrastructure engineering role.
- Strong communication skills with the ability to explain complex technical issues clearly.
- Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).
Responsibilities
- Provide advanced technical support for cloud infrastructure, including Linux systems, virtualization platforms, and distributed edge cloud environments.
- Troubleshoot and resolve complex L2 and L3 networking issues across switches, routers, firewalls, and cloud networking stacks.
- Manage and prioritize multiple support cases, ensuring timely resolution in alignment with SLA commitments.
- Configure and maintain compute, storage, and networking resources across customer environments as needed.
- Serve as an escalation point for critical incidents, ensuring clear communication and structured resolution paths.
- Collaborate with engineering, product, and third-party vendors to identify root causes and implement long-term fixes.
- Contribute to documentation efforts, including runbooks, post-incident reviews, and internal knowledge base improvements.
- Participate in on-call rotations to support high-priority incidents and ensure continuous service availability.
View Full Description & ApplyYou'll be redirected to the employer's site
