Contact Center Agent 1
New
United StatesFull-TimeEntry
Salary17.49 - 21.8 USD per hour
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Job Details
- Experience
- Minimum of 1 year of customer service experience
- Required Skills
- Problem SolvingMicrosoft OfficeActive listeningCustomer support
Requirements
- High school diploma or equivalent required; bachelor’s degree in communications, English, public relations, or a related field preferred.
- Minimum of 1 year of customer service experience, ideally in a healthcare or high-volume service environment.
- Strong verbal and written communication skills with a customer-first mindset.
- Proficiency in Microsoft Office and basic PC systems.
- Ability to manage multiple tasks and work efficiently in a fast-paced contact center setting.
- Demonstrated empathy, patience, and professionalism when handling customer interactions.
- Bilingual skills may be required depending on operational needs.
- Strong problem-solving skills and ability to follow structured processes and guidelines.
Responsibilities
- Handle inbound and outbound consumer inquiries across multiple channels (phone, chat, email, web) in a timely and professional manner.
- Resolve non-clinical issues and complaints while ensuring a positive and empathetic customer experience.
- Build and maintain effective relationships with consumers, healthcare providers, and internal teams to support issue resolution.
- Apply strong communication and active listening skills to accurately understand and address customer needs.
- Operate within defined contact center standards, metrics, and service level expectations.
- Stay informed on organizational updates, processes, and tools through ongoing training and learning resources.
- Contribute to a collaborative team environment by sharing best practices and identifying opportunities for service improvement.
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