Technical Support Agent
New
V
Valsoft CorporationField Service Management
Trois-Rivières, Quebec, CanadaFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Bilingualism (English/French)
- Required Skills
- Technical supportCRMSaaS
Requirements
- College diploma or related education
- Bilingualism to effectively support customers in multiple regions
- B2B customer service experience
- Strong comfort with technology
- Experience with SaaS software (asset)
- Experience with ticketing systems or CRM tools (asset)
Responsibilities
- Respond to customer requests with courtesy, empathy, and professionalism
- Guide customers in the use of our software
- Actively listen to customer needs
- Resolve issues efficiently
- Explain solutions in a clear, simple, and reassuring manner
- Ensure thorough follow-up on requests
- Document interactions and solutions
- Escalate more complex technical issues when appropriate
- Collaborate with internal teams to improve the customer experience
View Full Description & ApplyYou'll be redirected to the employer's site
