Customer Success Specialist
New
N
NoGigiddyGig Economy
Austin, Texas, United States. El Paso, Texas, United States. Las Vegas, Nevada, United States. Louisville, Kentucky, United States. Nashville, Tennessee, United States. Sacramento, California, United StatesFull-TimeEntry
Salary16 - 22 USD per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- TroubleshootingCRMCustomer supportZendesk
Requirements
- Clear, empathetic written and verbal communication
- Patient and calm under pressure
- Organized and able to manage a high volume of tickets
- Prior customer support experience preferred but not required
- Familiarity with support tools (Zendesk, Intercom, or similar) is a plus
- No degree required
Responsibilities
- Respond to user inquiries via email, chat, and social media channels in a timely and professional manner
- Troubleshoot issues related to offers, account access, and platform navigation
- Escalate complex issues to the appropriate team with full context and documentation
- Maintain detailed records of user interactions in our support CRM
- Identify recurring issues and report patterns to the product team
- Contribute to the help center by writing and updating FAQ articles
- Deliver consistently high CSAT scores through genuine, solution-focused support
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