Associate Peer Review Operations Specialist
New
P
Public Library of ScienceScholarly Publishing
Applications will be accepted from candidates based in the following US states: FL, IL, MA, MD, NY, PA, TX, VA., Some flexibility to work across time zones.Full-TimeEntry
Salary$55,000-$60,000
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Job Details
- Required Skills
- Microsoft ExcelProblem SolvingCustomer service
Requirements
- University degree or equivalent.
- Excellent written and oral communication and presentation skills.
- Highly organized with strong detail-orientation and problem-solving abilities.
- Collaborative mindset with a focus on teamwork.
- Professional customer service attitude for interacting with international authors, editors, and reviewers.
- Proficiency in Microsoft Excel and Word, including handling various file types and conversions.
- Ability to manage competing deadlines while maintaining high standards of quality.
- Ability to work independently and set priorities.
- Interest in science and advancing scientific knowledge.
Responsibilities
- Ensure the timely, efficient peer review of all submissions.
- Address and resolve escalated queries or concerns from vendors or internal colleagues.
- Identify and remove barriers to submission while maintaining adherence to policies.
- Troubleshoot manuscript, workflow, and system issues, providing expertise and escalation as needed.
- Monitor vendor quality and timeliness performance against target thresholds and KPIs.
- Contribute to workflow projects and propose operational improvements.
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