Customer Support Agent
New
Legal right to work a full-time job (40 hours per week) in Latvia, 14:30 to 23:00, including weekends and public holidays; occasional morning (07:00–15:30) and day shiftsFull-TimeEntry
Salary9.98 EUR per hour
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Job Details
- Languages
- Excellent written and spoken English
- Required Skills
- Problem SolvingCustomer support
Requirements
- Excellent written and spoken English skills.
- Ability to remain calm and level-headed under pressure.
- Strong sense of ownership and problem-solving instinct.
- Curiosity and a willingness to learn how systems work.
- Team mindset with a focus on information sharing and supporting colleagues.
- Full-time availability for a shift-based, rotating schedule.
- Ability to work evenings, weekends, and public holidays.
Responsibilities
- Handle customer enquiries via live chat and email with clarity, empathy, and accuracy.
- Diagnose and resolve order, shipping, and account issues.
- Help merchants set up their stores and get the most from the platform.
- Flag patterns and trends to address root causes of problems.
- Collaborate with the team by sharing knowledge and escalating issues with context.
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