Customer Experience Associate I
New
Remote within the United States of AmericaFull-TimeEntry
Salary$19.00 - $22.38 Hourly, plus potential monthly bonus
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Job Details
- Experience
- 1 year
- Required Skills
- Analytical SkillsProblem SolvingCustomer service
Requirements
- Minimum of 1 year of experience in the field of customer service.
- Strong cross-functional communication skills.
- Excellent problem-solving and analytical skills.
- Ability to accept and adjust accordingly to constructive feedback.
- Effective oral and written communication skills.
- Regular and predictable attendance.
Responsibilities
- Respond to customer inquiries via calls, chats, and emails.
- Maintain accurate documentation of customer issues and interactions.
- Route concerns to the appropriate departments.
- Handle order inquiries and report vendor-related issues in line with company standards.
- Meet department averages for performance metrics, including PRP, QA, CSAT, and time logged in queues.
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