- Provide friendly, professional, and efficient customer support primarily via phone, as well as through email and text when available.
- Listen actively to customer concerns, demonstrate empathy, and work toward effective solutions.
- Process order changes, refunds, replacements, and other account adjustments using internal systems.
- Troubleshoot and resolve customer issues related to orders, shipping, billing, product inquiries, and more.
- Accurately document customer interactions and escalate complex issues when necessary, following all published SOPs from CX Manager.
- Stay responsive, attentive, and up to date on company updates, policies, products, and processes to provide informed support.
- Contribute to a positive team environment by sharing insights and feedback to improve customer experience.
ShopifyCustomer serviceSlack