Digital Experience Specialist II
New
IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Data AnalysisProduct OperationsSaaS
Requirements
- Around 3+ years of experience in digital customer experience, SaaS, product operations, or similar roles
- Strong ability to analyze user behavior data and translate insights into actionable experience improvements
- Hands-on experience with digital engagement or customer experience platforms (e.g., Pendo, WalkMe, Intercom, or similar tools)
- Solid understanding of SaaS customer journeys, onboarding, adoption, and lifecycle engagement strategies
- Strong analytical and problem-solving skills with attention to detail and structured thinking
- Experience coordinating projects, managing priorities, and handling multiple initiatives simultaneously
- Excellent communication skills, both written and verbal, with the ability to collaborate across cross-functional teams
- Ability to work independently while following defined processes, policies, and best practices
- Comfortable working in a dynamic environment focused on continuous improvement and experimentation
- Bachelor’s degree in a relevant field is preferred but not mandatory
Responsibilities
- Design and manage digital engagement experiences such as in-app messaging, onboarding flows, lifecycle communications, and product guidance to improve adoption and retention
- Analyze user behavior, product usage, and engagement data to identify experience gaps and recommend data-driven improvements
- Configure and maintain digital experience tools and platforms, ensuring accuracy, consistency, and alignment with UX and brand standards
- Collaborate with product, marketing, customer success, and operations teams to align digital initiatives with product updates and customer lifecycle goals
- Plan and coordinate digital experience initiatives, including defining scope, timelines, dependencies, and success metrics
- Measure and evaluate the performance of digital engagement programs through reporting, experimentation, and user feedback
- Develop and maintain documentation, best practices, and scalable frameworks for consistent digital experience delivery
- Ensure all digital initiatives comply with internal policies, data governance standards, and UX guidelines
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