Senior Customer Success Manager (Spanish Speaking)
New
Remote within UKFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Fluent Spanish
- Experience
- A number of years experience
- Required Skills
- Project ManagementCybersecurityAccount ManagementCustomer SuccessSaaS
Requirements
- A number of years of experience in Customer Success, account management, or equivalent within a SaaS environment.
- Experience in Cybersecurity or Cyber Risk Management is strongly preferred.
- Fluent in Spanish.
- Exceptional planning, presentation, and written communication skills.
- Experience in implementing customer solutions and client management.
- Experience in project management with a proven track record of managing multiple projects to completion.
- Excellent planning and organisational skills.
- Ability to maintain high-valued outcome-based relationships with a diverse customer profile base.
- Based in the UK.
- Fluency in French or German is highly desirable.
Responsibilities
- Partner with customers to ensure effective onboarding and setup for success.
- Create and execute communications plans to engage effectively throughout the customer journey.
- Align strategy and build programs for customers, with defined objectives and measurable outcomes.
- Collaborate with product and customer support teams to share new features.
- Nurture upsell and cross-sell opportunities in partnership with sales to increase account penetration.
- Monitor CSAT and resolve customer concerns with the assistance of internal teams.
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