Senior Manager, Premium Support Engineer (Databolt)
New
United StatesFull-TimeManager
SalaryUSD 209000 - 238500 / year
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Job Details
- Experience
- At least 7 years of experience in technical account management, enterprise B2B support, or customer-facing engineering roles.
- Required Skills
- AWSPythonJavaKubernetesSnowflakeGoTerraformNetworkingDatabricks
Requirements
- Bachelor’s Degree.
- At least 7 years of experience in technical account management, enterprise B2B support, or customer-facing engineering.
- At least 5 years of experience with AWS (Multi-AZ, EKS, KMS, Secrets Manager).
- At least 5 years of experience in security and networking, including mTLS, JWT, OAuth, and DLP.
- At least 3 years of experience with Infrastructure as Code (Terraform, AWS CloudFormation).
- At least 3 years of experience programming with Java, Python, Go, or PySpark SDKs.
- At least 3 years of experience with enterprise data platforms (Snowflake, Databricks).
- Strong understanding of Kubernetes environments.
- Experience with CI/CD pipelines and Docker hardening.
Responsibilities
- Serve as the Single Point of Contact for all technical inquiries, providing accelerated response times tailored to customer network topology.
- Lead Monthly and Quarterly Business Reviews to report on incident trends, root cause analysis, and system health.
- Advocate for customer feature requests within the product roadmap for air-gapped or hybrid-SaaS challenges.
- Manage the full lifecycle of self-hosted Data Plane instances, including zero-downtime upgrades and version parity management.
- Monitor local telemetry and performance metrics using tools like Prometheus to identify bottlenecks.
- Drive rapid P1/P2 incident response in restricted environments.
- Architect and simulate internal Kubernetes/EKS environments to validate patches and configurations prior to production.
- Design and implement secure manual sync protocols for delivering code libraries and Docker images.
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