Client Experience Specialist
New
United States, Eastern Time ZoneFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum of 2 years
- Required Skills
- Analytical SkillsProblem SolvingCustomer serviceData entry
Requirements
- Minimum of 2 years of experience in real estate, mortgage, title administration, or transaction coordination.
- Ability to work independently in a fast-paced, high-volume, paperless environment.
- Strong analytical thinking and problem-solving skills for managing financial details.
- Proficiency in navigating multiple software systems, including transaction management and financial tools.
- Strong oral and written communication skills for advising and resolving issues.
- Ability to prioritize tasks and manage competing demands effectively.
- Commitment to a people-first service approach.
- Strong attention to detail for ensuring transaction accuracy and data integrity.
Responsibilities
- Perform non-licensed administrative tasks for real estate agents.
- Identify and manage contractual dates and deadlines to ensure timely transaction closure.
- Collaborate with internal departments and third parties to ensure transaction file compliance.
- Organize transaction details in systems and provide continuous updates to stakeholders.
- Serve as the point-of-contact for agents and clients through the closing process.
- Execute end-to-end transaction processing including commission invoicing, payment calculations, and expense management.
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