Claims Customer Service
New
E
Endurance Warranty Services, LLCAutomotive Services
Remote- Work From HomeFull-TimeEntry
Salary$20.50/hour
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Job Details
- Required Skills
- Problem SolvingCustomer serviceMS OfficeData entry
Requirements
- High School graduate or GED required
- Strong organizational and customer service skills
- Detail-oriented with a high level of accuracy in data entry
- Ability to problem-solve and multitask
- Excellent written and verbal communication skills
- Proficient working on a PC and working knowledge of MS Office
- Ability to type at least 35 wpm
- Ability to document information while discussing the claim over the phone
- Call center experience preferred
- Automotive Service Department experience preferred
Responsibilities
- Analyze information in the Vehicle Service Contract and claims system to advise customers of the appropriate benefit amounts
- Request and distribute internal information to aid the Claims Adjudication Department
- Answer phone and email inquiries and provide information and explanations on the various levels of contract coverage and claims processes
- Manage workflow, process, and complete all requests and documents according to established procedures
- Work effectively in a friendly team environment and maintain visible communication with colleagues and management using camera for meetings
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