Partner Operations Analyst
New
S
SamsaraInternet of Things
Remote - USFull-TimeMiddle
Salary88,655 - 134,100 USD per year
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Job Details
- Experience
- 2-4 years
- Required Skills
- Data AnalysisSalesforce
Requirements
- 2-4 years of experience in sales operations, partner/channel operations, program management, or related operations role.
- Hands-on experience with Salesforce (reporting, data management, basic configuration).
- Strong analytical skills with the ability to build reports, spot data quality issues, and recommend process improvements.
- Strong written and verbal communication skills to interact with partners, partner account managers, and internal cross-functional team members.
- Meticulous attention to detail and track record of maintaining data integrity across systems.
- Excellent organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Self-starter mindset—you proactively identify issues and suggest improvements.
Responsibilities
- Serve as day-to-day administrator of Samsara’s Partner Portal (PRM platform), managing content updates, page configuration, and user access.
- Troubleshoot portal issues and serve as the first point of contact for L1 partner-facing and PAM-facing system questions.
- Maintain and support operational workflows for Deal Registration, partner onboarding, tier management, and compliance tracking.
- Process and validate incoming Deal Registrations, ensuring data accuracy and timely approvals.
- Identify and flag process bottlenecks or data quality issues, recommending and implementing improvements.
- Help develop and maintain process documentation, FAQs, and training materials for PAMs and partners.
- Support change management efforts for new tools and process rollouts, working closely with the Partner Programs PM on PAM enablement.
- Support PRM platform migration efforts as Samsara evaluates and potentially transitions to a new partner technology stack.
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