Partner Operations Analyst
New
Remote role open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro AreaFull-TimeMiddle
Salary88,655 - 134,100 USD per year
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Job Details
- Experience
- 2-4 years
- Required Skills
- SalesforceReportingProcess improvementData management
Requirements
- 2-4 years of experience in sales operations, partner/channel operations, program management, or related operations role
- Hands-on experience with Salesforce (reporting, data management, basic configuration)
- Strong analytical skills with the ability to build reports, spot data quality issues, and recommend process improvements
- Strong written and verbal communication skills
- Meticulous attention to detail and track record of maintaining data integrity across systems
- Excellent organizational skills with the ability to manage multiple priorities
- Self-starter mindset
Responsibilities
- Serve as day-to-day administrator of Samsara’s Partner Portal (PRM platform), managing content updates, page configuration, and user access
- Troubleshoot portal issues and serve as the first point of contact for L1 partner-facing and PAM-facing system questions
- Maintain and support operational workflows for Deal Registration, partner onboarding, tier management, and compliance tracking
- Process and validate incoming Deal Registrations, ensuring data accuracy and timely approvals
- Identify and flag process bottlenecks or data quality issues, recommending and implementing improvements
- Help develop and maintain process documentation, FAQs, and training materials for PAMs and partners
- Support change management efforts for new tools and process rollouts, working closely with the Partner Programs PM on PAM enablement
- Support PRM platform migration efforts as Samsara evaluates and potentially transitions to a new partner technology stack
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