Lead Supplier API Account Manager
New
Remote first, located in the UK.Full-TimeLead
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- SalesforceRESTful APIsAccount ManagementJSONStakeholder management
Requirements
- 5+ years of experience in IT support, operations, or account management.
- Experience in a B2B technical environment.
- Proven technical competence in working with APIs.
- Knowledge of web service communication protocols including SOAP and REST.
- Knowledge of integration technologies including XML and JSON.
- Strong stakeholder management and influencing skills.
- Excellent written and verbal communication skills.
- Strong time-management and prioritization skills.
- Ability to facilitate discussions in person and via conference calls.
- Experience working in multi-channel, complex business environments.
Responsibilities
- Oversee the technical implementation and delivery of integrations with suppliers and reservation systems.
- Liaise with systems and suppliers to collect API specs, review specifications, and recommend integration approaches to the product and engineering teams.
- Collaborate closely with R&D teams, representing the voice of Connectivity in development projects.
- Communicate Viator API specifications to internal and external stakeholders.
- Provide mentorship to team members and take proactive ownership of integration processes and methodologies.
- Manage the lifecycle of Salesforce cases for API integrations.
- Lead end-to-end API integration testing for new partners.
- Monitor API transactions and identify operational issues.
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