Operations Safety Analyst
New
Remote, United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisSalesforceSlack
Requirements
- Experience in crisis management, child advocacy, content moderation, or a related field.
- Proficiency with desktop and web-based applications, specifically Salesforce and Service Cloud.
- Strong ability to communicate sensitive information via email, text, and phone.
- Excellent reading comprehension and the ability to process large amounts of content quickly.
- Capacity to stay focused on repetitive tasks for long, uninterrupted periods.
- Ability to operate independently and autonomously within a virtual team environment.
- High level of ownership regarding individual contributions and company goals.
- Passion for continuous improvement and willingness to manage change.
- Must have a private, dedicated work area and reliable high-speed internet.
- Ability to work 1st shift, including one weekend day, with flexibility for extended hours.
Responsibilities
- Review and analyze student activity to identify a need for intervention related to student safety or well-being.
- Communicate with customers and designated emergency contacts to relay important information.
- Field phone calls and emails from customers regarding student incidents in a professional manner.
- Record and maintain concise notes regarding each incident in Salesforce CRM.
- Identify trends and collaborate with other analysts to make recommendations for decision strategy.
- Audit decisions made by others with a focus on accuracy and efficiency to improve team quality.
- Operate as a single contributor with high ownership of individual outcomes.
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