Client Financial Services Coordinator
New
Remote - WAFull-TimeMiddle
Salary18.5 - 20.38 USD per hour
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Job Details
- Languages
- English
- Experience
- One year of customer service experience
- Required Skills
- Customer serviceTime ManagementActive listening
Requirements
- One year of customer service experience (call center, retail, hospitality, etc.).
- Excellent communication and active listening skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Ability to work variable schedules, including evenings, weekends, and holidays.
- Quiet, dedicated home workspace.
- Hardwired internet connection with a minimum speed of 85Mbps.
- Ability to read, write, and speak the English language proficiently.
- Proficiency in basic mathematics, reasoning, and memory-based tasks.
- Associate’s degree preferred, or equivalent combination of education, training, and experience.
Responsibilities
- Notify clients via telephone and email regarding delinquent accounts for Wellness Plans, third-party collections, NSFs, and hospital invoices.
- Use collections techniques to negotiate and secure payments on accounts.
- Process and document future, current, and past due transactions.
- Troubleshoot and resolve payment and account discrepancies.
- Document calls and resolutions using all appropriate systems.
- Assist hospital teams with financial information regarding Wellness Plans and general accounts.
- Educate associates and clients on business standards for Wellness Plans.
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