Member Services Coordinator
New
United States, East Coast hoursFull-TimeMiddle
Salary30 - 39 USD per hour
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Job Details
- Experience
- 12 years of related experience
- Required Skills
- Data AnalysisSalesforceCustomer serviceMicrosoft OfficeCRM
Requirements
- 12 years of related experience.
- Background in billing operations in a member-facing environment.
- Higher level education (Associates or Bachelors degree preferred).
- Skilled in data analysis for trend interpretation and process improvement.
- Excellent professional communication skills, both verbal and written.
- Technical proficiency in billing systems, CRM tools, and MS Office.
- Ability to manage shifting priorities and multiple deadlines.
- Detail-oriented, organized, and effective time management skills.
- Reliable internet connection for remote work.
- Experience with Salesforce, Nimble, or Freshdesk is a plus.
Responsibilities
- Lead and grow the Group Account Billing program to expand value proposition and adoption among radiology practices.
- Manage end-to-end group billing operations, including maintaining facility rosters, coordinating annual invoicing, and tracking payments.
- Analyze group account data to uncover engagement trends, revenue growth opportunities, and process improvements.
- Collaborate with IT and Member Services to improve system integrations and optimize the billing experience.
- Provide targeted customer support for billing, account management, and product usage via phone and Freshdesk.
- Process member payments and assist with membership applications, including time-sensitive submissions.
- Maintain, audit, and cleanse membership data to ensure accuracy and integrity across systems.
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