Director, Operations
New
Based in the United StatesFull-TimeDirector
Salary$125,000 – $175,000
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Job Details
- Experience
- 7–10+ years
- Required Skills
- Microsoft ExcelGoogle Sheets
Requirements
- 7–10+ years of experience in eCommerce, DTC operations, logistics, supply chain, or fulfillment roles, including senior leadership exposure.
- Proven experience managing 3PL partners and multi-node fulfillment networks at scale.
- Strong understanding of supply chain operations, including forecasting, inventory planning, and fulfillment optimization.
- Experience working with OMS/WMS systems and strong proficiency in Excel or Google Sheets.
- Demonstrated ability to lead cross-functional operational initiatives that improve cost, speed, and accuracy.
- Experience in peak-season planning, including forecasting demand, staffing, and carrier capacity management.
- Strong business acumen with the ability to partner effectively with Finance, Product, and Marketing teams.
- Experience with cross-border operations (U.S./Canada) is highly valued; customs and import knowledge is a plus.
- Strong leadership, communication, and problem-solving skills with a hands-on, execution-focused mindset.
- Ability to thrive in fast-paced, scaling environments with ambiguity and evolving priorities.
Responsibilities
- Lead end-to-end operations strategy across supply chain, logistics, inventory, and fulfillment across Canada and the U.S.
- Manage inbound logistics from suppliers to 3PLs, optimizing freight, cost efficiency, and transportation performance.
- Own relationships and performance management of 3PL partners, including SLA tracking, business reviews, and issue resolution.
- Drive forecasting, peak planning, and capacity readiness to ensure seamless execution during high-demand periods.
- Build and maintain operational KPIs and dashboards, providing clear performance insights to leadership.
- Partner with Finance on budgeting, freight cost analysis, and cost-to-serve optimization initiatives.
- Develop scalable operational systems, SOPs, and processes to support growth and new channel expansion.
- Lead root-cause analysis for fulfillment issues and implement corrective actions to improve speed, accuracy, and reliability.
- Support and grow the operations team, fostering structure, accountability, and performance excellence.
- Collaborate cross-functionally with Product, Marketing, and Growth teams on launches, demand planning, and expansion initiatives.
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