Field Service Technician

United StatesFull-TimeMiddle

Salary not disclosed

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Job Details

Five (5) or more years of experience in equipment and automation, ideally in the packaging industry.
College diploma in Industrial Electronics Technology with concentration in Instrumentation and Control, or any other relevant training/experience.
Mechanical and Electro-Mechanical proficiency for light industrial equipment.
General knowledge of PLC, human-machine interface (HMI) and Allen Bradley software (RS Logix 500/5000).
Ability to read and understand mechanical drawings and wiring diagrams.
Proficient verbal and written communication in English required.
Basic knowledge of Microsoft Office.
Excellent customer service orientation and positive attitude.
Ability to work independently and devise creative, sustainable solutions.
Frequent travel into Canada and in USA, by car or airplane is required.
A valid passport is required at all times.
A valid driver's license is required at all times.
Must be able to perform manual labor and physical exertion.

Install and commission equipment manufactured and distributed by NJM Packaging at assigned customer sites.
Troubleshoot equipment malfunctions and carry out repairs, retrofits and adjustments (such as vision systems, PLC/HMI, drives…), either remotely or in person at the customer’s site.
Train operators and users at the customer’s site.
Assess customer needs and seek opportunities to optimize the client’s equipment and processes during customer site visits.
Propose solutions such as preventive maintenance programs, spare parts and training.
Make courtesy calls and visits on a regular basis to follow up with existing customers.
Use internal issue tracking application (Sales Force) to support customers remotely.
Review and update procedures and support materials to ensure relevance.

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