Tier 2 Support Engineer
New
United StatesFull-TimeMiddle
Salary$60,000 to $80,000
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Job Details
- Experience
- 7+ years of hands-on experience with UNIX/Linux server environments
- Required Skills
- LinuxTroubleshootingTechnical support
Requirements
- Bachelor’s Degree in Computer Science, Computer/Electrical Engineering, or equivalent experience.
- 7+ years of hands-on experience with UNIX/Linux server environments.
- Strong Linux systems administration skills and experience with open source technologies.
- Understanding of network technologies, architectures, and protocols.
- Practical knowledge of software-defined storage architecture and administration.
- Practical knowledge of High-Performance Computing (HPC) technologies, including cluster resource management and job scheduling.
- Demonstrable troubleshooting and configuration competency in hardware, firmware, and OS interoperability.
- Strong customer service and communication focus.
- Ability to perform occasional after-hours engagements.
- Ability to work in a remote role based in the Los Angeles, CA area.
Responsibilities
- Answer incoming questions through support channels providing business and product knowledge.
- Triage, route, and escalate customer engagements to appropriate teams.
- Generate new service cases and provide updates on existing ones.
- Assist customers with product configuration and maintenance per SLA.
- Review and summarize debug logs to resolve or escalate complex tickets.
- Identify failed hardware components and process RMA requests.
- Perform System Verification and Health Check Reviews for customers.
- Investigate technical issues spanning enterprise hardware, software, and storage technologies.
- Mentor, task, and monitor junior team members.
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