Communicate with customers via tickets, phone, email, and virtual meetings to support business processes.
Troubleshoot customer issues within applications to determine next steps.
Meet with customers to review their situation and coach them on the best use of software.
Research past issues to inform current tickets and advocate for customer priorities with internal teams.
Manage incidents by coordinating attention and providing customer updates.
Create training documentation and knowledge articles to deflect new customer cases.
Follow company policies for creating, updating, escalating, and closing customer cases.
Identify ticket trends and perform application tests to identify issues and understand customer workflows.
JiraTroubleshooting
About Texada Software
Texada Software transforms the heavy equipment industry. We pioneer cloud-based solutions that manage the entire equipment lifecycle, from rentals and sales to service and accounting. Our platform is the growth engine for over 400 global dealerships and rental businesses, serving over 60,000 equipment professionals daily. You will build software that powers vital industries like construction, agriculture, and mining. We deliver a comprehensive toolkit, including our Rental Management, GateWay e-commerce, and Mobile applications. We empower businesses to work smarter, grow with confidence, and make an impact on how equipment moves the world.
How We Work
Texada fosters a culture where innovation and learning drive everything we do. We embrace a "Most Improved" mindset, valuing continuous learning over striving for an impossible perfection. You will work in a supportive environment, collaborating with talented software professionals. Our core values, like "Powerful Together," emphasize that different perspectives strengthen our team. We offer remote roles, with this specific position being for the North American Pacific Time Zone. Occasional travel to customer sites or our Mississauga office might occur, fostering connections and understanding user needs firsthand.
Engineering at Texada Software
You will solve complex challenges using state-of-the-art web and mobile applications. Our cloud-native, API-first system connects sales, service, and rental operations on a single platform. We're integrating advanced features like AI Damage Detection and leveraging tools to optimize workflow efficiency. Working on our core products like CloudLink, SalesLink, ServiceLink, and iQuote, you'll contribute to a platform that processes vast amounts of data for heavy equipment management. We continuously expand our capabilities through strategic acquisitions like CustomerTRAX CRM, pushing the boundaries of what's possible in equipment business management software.
Why Join Us
Impact critical industries: Your work directly supports essential businesses like construction and agriculture.
Solve challenging problems: Contribute to complex cloud-based software that integrates diverse business functions.
Learn and grow continuously: We encourage continuous learning and value a growth mindset.
Join a growing company: Be part of a team expanding its platform through innovation and strategic acquisitions.
Work remotely with flexibility: Enjoy the flexibility of a remote role, with support for occasional travel.