Growth Account Manager
New
Or a fully remote role depending on your location within Australia.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluency in English is required
- Experience
- 3+ years
- Required Skills
- Project ManagementSalesforceRESTful APIsAccount ManagementCRMHubSpot
Requirements
- 3+ years of experience in Account Management or a commercial-focused role (e.g., Sales).
- Proven track record of managing and growing a book of business within the B2B SaaS & Food Tech industry.
- Fluency in English (additional languages are a plus).
- Expert relationship building and communication skills.
- Deep understanding of SaaS business models, subscriptions, and expansion paths (upsell, cross-sell).
- High autonomy and accountability in managing a portfolio independently.
- Understanding of APIs and integrations.
- Ability to leverage data to read product usage and identify churn signals.
- Expertise in CRM tools (ideally HubSpot or Salesforce) for pipeline tracking and revenue forecasting.
- Demonstrable project management skills and experience using project tracker tools.
Responsibilities
- Own the full lifecycle of contract renewals, identify upsell and cross-sell opportunities, and drive expansion paths to achieve revenue targets.
- Build and strengthen deep, long-term partnerships with a portfolio of accounts.
- Conduct Quarterly Business Reviews (QBRs) and design tailored engagement strategies.
- Act as the main point of contact, gathering customer requirements and pain points.
- Collaborate cross-functionally with Product, Legal, and Finance teams to address customer needs.
- Take ownership of strategic customer projects and showcase new platform features.
- Manage and resolve mid-level escalations independently.
- Segment and prioritize customers to ensure consistent account health and revenue growth.
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