Client Services Specialist
New
Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotelyFull-TimeMiddle
Salary$56,000 - $81,000 USD
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Job Details
- Experience
- 2+ years
- Required Skills
- Project ManagementChange Management
Requirements
- 2+ years of experience in ticketing operations, client services, implementation, or professional services
- Experience working with technology platforms, software configuration, or services delivery
- Experience gathering requirements, managing operational processes, or supporting project-based work
- Strong communication skills for both technical and non-technical audiences
- Highly organized with attention to detail and ability to manage multiple priorities
- Consultative and client-focused mindset
- Strong problem-solving skills with the ability to identify root causes and execute solutions
- Demonstrated ownership and a proactive approach to delivering results
- Willingness to travel occasionally to support client meetings and event operations
Responsibilities
- Partner with clients and internal stakeholders to successfully deliver implementation and onboarding projects
- Support the configuration and setup of SeatGeek products and features
- Assist with project planning, requirements gathering, testing, launch preparation, and change management
- Facilitate ticketing launches and operational initiatives such as renewals, relocations, and sales
- Assist with software maintenance including event setup, access control, and reporting
- Provide consultative guidance on product capabilities and best practices
- Collaborate with cross-functional teams to drive client satisfaction and process improvements
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