Senior Salesforce Administrator
New
Z
ZenBusiness Inc.Business Services
RemoteFull-TimeSenior
Salary$100,000 – $125,000 annually
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Job Details
- Experience
- 8+ years
- Required Skills
- SQLSalesforce
Requirements
- 8+ years of experience administering and scaling Salesforce environments.
- Strong experience with Customer Success and lifecycle management workflows.
- Hands-on experience with iPaaS tools (Workato preferred) and building/maintaining integrations.
- Proven ability to design and implement end-to-end business process automation.
- Experience integrating Salesforce with telephony, chat, or customer engagement platforms.
- Familiarity with AI capabilities within Salesforce and/or external automation tools.
- Strong understanding of Salesforce data architecture, governance, and deduplication.
- Strong data skills with the ability to query/analyze data (SQL or similar).
- Expert-level understanding of Salesforce Lightning configuration, Flow (record-triggered, scheduled, screen flows) and platform capabilities.
- Strong knowledge of security, access controls, and compliance best practices.
- Experience working in fast-paced, high-growth environments.
Responsibilities
- Work closely with Product, Engineering, Data, and Business teams to design and automate scalable customer lifecycle workflows (onboarding, engagement, retention, renewals).
- Partner with Customer Success and Operations teams to replace manual processes with automation-first solutions.
- Build systems that enable proactive engagement, segmentation, and lifecycle visibility.
- Build and maintain integrations between Salesforce and internal/external systems using Workato or similar iPaaS tools.
- Ensure integrations are reliable, scalable, and well-monitored.
- Implement AI and automation to streamline workflows, improve productivity, and reduce manual effort.
- Identify high-impact use cases and rapidly deliver automation solutions within Salesforce and integrated systems.
- Integrate telephony and chat platforms with Salesforce to unify customer interaction data.
- Triage and fix Production issues.
- Translate business needs into efficient system configurations and automation.
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