Japanese / English Gaming Support Agent
JapanFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Japanese (C1 minimum), English (B2 minimum)
- Required Skills
- TroubleshootingTechnical supportCustomer support
Requirements
- Advanced proficiency in Japanese (C1 minimum) and intermediate proficiency in English (B2 minimum).
- In-depth gaming knowledge.
- Own a PS4, PS5, Xbox One, Xbox Series X, Nintendo Switch, or modern gaming PC/laptop.
- Dedicated quiet workspace within your residence.
- Minimum internet speed of 15 Mb/s download and upload with latency < 120 ms.
- Minimum 8 GB RAM.
- Windows 11 or macOS 13.0 or newer.
- Processor with a CPU Mark of at least 9220 (8th Gen Intel or above / 2nd Gen Ryzen or above).
- GPU with a G3D Rating of 4806 or stronger.
- Smartphone for two-factor authentication (Android 10.0+ or iOS 16.0+).
Responsibilities
- Handle customer support issues for an assigned game studio.
- Help players with account and technical issues.
- Resolve purchase- and gameplay-related queries.
- Stay updated on the client's newest projects, past releases, and branding.
- Collaborate with a team of agents under a Team Lead and Operations Manager.
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