Japanese / English Customer Support Agent
Listing locations: JapanFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Japanese and English at an advanced level
- Required Skills
- TroubleshootingCustomer support
Requirements
- Advanced proficiency in both Japanese and English.
- Dedicated, quiet workspace located within your residence.
- Internet speed: Minimum 15 Mb/s download and 15 Mb/s upload (Latency <120 ms).
- Hardware: Minimum 8 GB RAM.
- Operating System: Windows 11 (excluding S Mode) or macOS 13.0 or newer.
- Processor: Intel Core i5-8260U or better.
- Graphics: Integrated graphics card.
- Smartphone: Android 10.0+ or Apple iOS 16.0+ for two-factor authentication.
- Interest in e-commerce, consumer electronics, and customer satisfaction.
- Ability to learn quickly and take initiative in troubleshooting.
- Openness to working with new technologies and products.
Responsibilities
- Provide customer service for multinational consumer electronics and e-commerce companies.
- Communicate with customers through multiple channels including email, live chat, social media, and phone.
- Troubleshoot customer issues calmly and effectively.
- Participate in assisted training to develop and improve support skills.
- Maintain a professional standard of support for clients and their customers.
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